Refund policy

Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, please contact us at service@casa-farniente.com. Please note that returns must be sent to the following address:

casa far niente GmbH
Johann-Dahlem-Str. 54
63814 Mainaschaff
Germany

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at service@casa-farniente.com.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can purchase the new item separately.

European Union – 14-Day Cooling-Off Period

Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped into the European Union. As described above, the item must be in the same condition in which you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

 

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at service@casa-farniente.com.